Terms of service
Terms of Service
1. General Provisions
This document sets out the terms and conditions for using the The Rave World (TRW) online store and the rules for the provision of electronic services through the website.
The owner of the online store is:
The Rave World
Bluszczańska 75A/17
00-712 Warsaw
Poland
VAT ID: 5272956206
Email: theraveworld.trw@gmail.com
By using this website, you agree to these Terms of Service.
2. Electronic Services
The following electronic services are provided through the online store:
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Browsing the product catalog
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Placing orders
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Creating and managing a customer account
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Contacting customer support
These services are provided free of charge for an indefinite period.
3. Placing Orders
Orders can be placed 24 hours a day, 7 days a week through the online store.
A sales contract is concluded when the customer receives an order confirmation indicating that the order has been accepted for processing.
Customers are responsible for providing accurate and up-to-date information when placing an order.
4. Prices and Payments
All prices displayed in the store are shown in Polish Złoty (PLN) and include VAT where applicable under Polish law.
The available payment methods are displayed during the checkout process.
5. Delivery
Products are delivered to the address provided by the customer during checkout.
Estimated processing times and available shipping methods are displayed on the website.
Shipping costs are presented before the order is completed.
6. Complaints
Customers have the right to submit complaints regarding purchased products or the operation of the online store.
Complaints may be submitted by email to:
A complaint should include:
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Order number
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Description of the issue
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Customer contact details
Complaints will be reviewed within 14 days of receipt.
7. Right of Withdrawal
Consumers have the right to withdraw from the sales contract within 14 days of receiving their order, in accordance with applicable consumer protection laws.
Detailed information regarding returns can be found in our Refund Policy available on the website.
8. Liability
The Seller makes every reasonable effort to ensure that the online store operates properly and that product information is accurate and up to date.
The Seller shall not be held liable for interruptions in the operation of the website resulting from circumstances beyond its reasonable control, including technical failures or force majeure events.
9. Personal Data
The controller of customers' personal data is the owner of The Rave World.
Information regarding the collection, processing, and protection of personal data is available in our Privacy Policy.
10. Final Provisions
Contracts concluded through the online store shall be governed by the laws of the Republic of Poland.
In matters not covered by these Terms of Service, the relevant provisions of the Polish Civil Code, the Polish Consumer Rights Act, and other applicable laws shall apply.
The Seller reserves the right to amend these Terms of Service at any time. Any changes shall not affect orders placed before the effective date of such amendments.