Shipping policy
Shipping Policy
Order Processing
We make every effort to process and dispatch orders as quickly as possible.
The standard order processing time is 1-3 business days from the moment payment has been successfully received.
During periods of high order volume, such as new collection launches, promotional campaigns, or holiday seasons, processing times may be extended. If there is any significant delay, customers will be notified accordingly.
Shipping Methods
Orders are delivered through selected courier services and logistics providers available during checkout.
Available shipping options may include:
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Courier Delivery
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Parcel Lockers
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Pickup Points
The available delivery methods for your location will be displayed during the checkout process.
Shipping Costs
Shipping costs are calculated and displayed during checkout before payment is completed.
The Rave World may offer free shipping for orders above a specified value, as indicated on the website at the time of purchase.
Delivery Times
Once your order has been dispatched, the estimated delivery times are:
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Poland: 1-3 business days
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European Union: 3-7 business days
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Other Countries: According to the estimated delivery time provided by the shipping carrier.
Please note that these delivery times are estimates and may vary due to circumstances beyond our control.
Order Tracking
Once your order has been shipped, you will receive a confirmation email containing a tracking number, provided that the selected shipping method includes tracking.
Undelivered or Unclaimed Shipments
If a shipment is returned to us because it was not collected or could not be delivered due to customer-related reasons, it may be reshipped after the customer has paid the additional shipping costs.
Damaged Shipments
If your package shows visible signs of damage upon delivery, we recommend inspecting its contents in the presence of the courier or pickup point staff and requesting a damage report if applicable.
If your product has been damaged during shipping, please contact us as soon as possible at:
When contacting us, please include your order number and attach photos showing the damage to help us resolve the issue promptly.
Contact
If you have any questions regarding order processing or shipping, please contact us:
Email: theraveworld.trw@gmail.com